All items must be reported within the 7 day return policy period. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. Our Mistake: If you have received an incorrect item different from the actual item that you placed, please send an email call us at 60. Claims for broken goods must be made with the Shipping Company. Inspect your items immediately upon receipt of goods.
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These products cannot be exchanged or returned unless found defective. Due to the sensitive nature of products made from glass, we are unable to accept returns on these items. Certain products listed below cannot be returned: Please note that the product you want to exchange must be unopened and unused in their original packaging and condition Shipping charges are the responsibility of the customer. Once you have received your return authorization number, please write it on the outside of the package and send it to:Įxchanges: Ordered the wrong item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
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We will not be able to honor credits of merchandise that comes back to us damaged. Please make sure to indicate your order number, the item(s) you wish to return, the reason and package the items well. You must request a return authorization number by sending us an email to by calling us at 60 You may return unopened and unused products (excluding those listed below) in their original packaging and condition within 7 days of receipt for a refund equal to the product amount (not including shipping charges).